DW
David W

1 reviews | Active since May 2018

03 Nov 2020, 10:48

Planet fitness rip-off

During the lockdown Planet Fitness closed their Craighall Gym. They did not inform me of their intent but simply moved my membership to their new premises in Sandton Gate As soon as I realised this I wrote to them explaining that the transfer did not suit my requirements - the new gym does not have a pool. They refuse to accept that they have changed the conditions of the contract and equally refuse to cancel my membership and refund the premiums that they have deducted

0
Replies (3)
Planet Fitness
Planet Fitness's reply03 Nov 2020, 12:20
Official
Hello David,

Thank you for your message
Please could I ask you to email me all your details ID No, Contact Number and email address to *** and I will get someone to get in touch with you right away.


DW
David W's update03 Nov 2020, 14:35
Reviewer Update
I have twice written to :'***' giving all of the details you require.
What email address is ************* ?
DW
David W's update03 Nov 2020, 14:36
Reviewer Update
I have twice emailed: 'customerservice @ planetfitness.co.za'