Planet Fitness refuses to disclose CPI for 16.18% fee increase and ignores written responses

I am submitting this as a new complaint because my previous HelloPeter review and subsequent updates are no longer receiving any response from Planet Fitness, despite the issue remaining unresolved.

I am disputing a 16.18% membership fee increase app**** for 2026. While my contract allows for an annual increase at the greater of 10% or CPI, Planet Fitness has repeatedly failed to provide the specific CPI percentage and calculation used to justify this increase, despite multiple written requests.

What is particularly concerning is the pattern of engagement: Planet Fitness eventually responds with a generic, copy-and-paste email I reply in writing, addressing the substance of their response My reply is then ignored Another generic response follows later, again failing to answer the question This has occurred across multiple emails and reference numbers. All correspondence is unsigned and attributed only to “Planet Fitness”, with no named individual taking accountability.

The Plattekloof club has also been copied on several emails and has not responded or intervened in any way. I am not refusing an increase, I am requesting transparency and compliance with the contract. The continued refusal to provide CPI information, combined with ongoing non-response, is deeply concerning and leaves me with no option but to escalate further.

I am seeking: - Written disclosure of the CPI percentage and calculation used to justify the 16.18% increase, or - Adjustment of my membership fee to a contractually compliant level.