Planet Fitness Refuses to Cancel Membership While Branch Is Closed

I am disappointed with how my membership issue has been handled by Planet Fitness.

The Scottsville Mall branch in Pietermaritzburg has been closed since December due to supposed renovations. When I visited recently, the facility appeared unchanged, with no visible renovation work taking place. There has also been very little communication to members about the status of the branch or a reopening date.

Despite the gym being unavailable for several months, membership fees have continued to be charged. I requested that my membership be cancelled without penalty because the service I signed up for has not been accessible, but I was instead told to pay a settlement fee and alleged arrears.

It is unreasonable to expect members to continue paying for a service that has not been provided. I simply want my membership cancelled without penalties under these circumstances.