Planet fitness refuses to cancel contract despite notice served

Had a 1 year contract with planet fitness (just gym) which ended in January 2022. I called them to cancel the contract since it had ended as I was advised to in order to stop debits. I called them on 02 February 2022, spoke to the consultant who explained that it automatically went month-to-month after expiring and that I would be debited again in February for the last time since I’m cancelling now.

I asked the consultant when the last debit order would be and he said “15th” which is my debit order date. After the call I was not sent a reference number for the cancellation which led me to call again on 28/02/22 to my surprise I’m now being told that because the consultant did not mention month he only said 15, he could be referring to any month! Knowing very well that i was referring to February that i was enquiring on. They refused to cancel my contract and insist on debiting me for another month (March).

Kelebogile Voyi the second call consultant said anything after the 2nd is considered a new month then i said its fine cause I called on the second she then changed and was now saying “from” the second. They insist that my cancellation on the 2/2/22 is not clear even though i was debited 15/2/22, they will debit me again on 15/3/22 because of a their own consultation who was confused and agreed that i would be debited for the last time in feb! Absolutely horrible service would not recommend anyone to get a gym contract with these ********