PLANET FITNESS REFUSE TO CANCEL MY MEMBERSHIP.

Good day

Just spoke to a gentlemen today, regarding the cancelation of my contract. He told me that my contract has been extended by 5 months and also mentioned that I was notified regarding this.

1. I spoke to another gentlemen last year January 2020 and agreed with him that planet-fitness can continue debiting from my account as I didn't have the R2000+ that I needed to pay in order to cancel my contract. My contract is supposed to be coming to an end this Feb as I signed a 24 months contract. 2. The gentlemen I spoke to today told me that I was notified about the extension of my contract due to the lockdown. I was never notified about this (via phone call or email), and I didn't agree to this and I want my contract canceled immediately.

The last time I used planet fitness facilities was in October 2019.

Who can I speak to in regards to the issue I'm facing with planet-fitness?

Please help.