Planet Fitness Queenswood

Stay away from Planet Fitness Queenswood! This gyms sales team is utterly useless.

I signed my contract to activate my Discovery Vitality benefit at the gym on the 16th of February 2023. After several days of no communication from their side I decided to follow up. They kept on saying that they are waiting for management to approve the activation. After 2 weeks still nothing. Beginning of March I followed up again as I did not hear anything from them. Again they said that they are waiting for management. On the 7th of March I went in to the gym again to try and find out what's going on. Then one of the reception ladies saw that the sales consultant never put a starting date on the contract and someone just closed the ticked in February already. So for 2 exstra weeks I was following up and they kept saying it's with management when they just did not check what was going on and it's just easier to blame management.

Then they had me sign a new contract for them to send in. Again I had to follow up as they don't let you know whats going on. Again they said they are waiting for management. When my account got debited on the 15th they deducted the full monthly premium and not the discounted premium. I went to them to find out why. Again there was a error on the contract and they never followed up. They just closed the ticket again like in February.

Again I had to sign a new contract! They sent it in and after I had to follow up again they said that everything is fine and actived now. So it took them from middle February to the beginning of April just to activate my Vitality Benefit.

Now when they deducted the monthly premium in April they deducted to much again!!!

When you speak to management they just keep on saying they will sort it out but never do!

Now they tell me I need to sort out a refund for the premiums they deducted myself? So its 2 months later and still my Vitality Benefit is not working properly and I am responsible to make sure I get the money they incorrectly deducted back?

They keep pushing for new members and trying to sign the whole Pretoria but they can't even handle one member query?

I am truly regretful I joined this gym. Moving back to Virgin Active when my contract expires.