planet fitness provide no service but demand payment.

When Planet fitness opened after lockdown the class schedule was not resumed so I asked to have my membership suspended, it was suspended for two months and then PF started debiting my account. I phoned and sent emails asking to have my membership suspended until they resume classes. Each month the PF consumer centre pretended that I had not made previous requests,and asked for proof of my communication,which I sent them ,the last communication from PF said they would speak to the manager and get back to me. Which they never did. This week they refusing to deal with me at all unless I clear outstanding debt for the past few months, while they ignored me, and charged for a service they are not providing. I have been a member at Planet Fitness Wanderers for over twenty years and still have my requests totally ignored. Each time I renew my membership it is a totally new membership with no history and no benefits. Each year after my first year contract expired, my membership fee has automatically been increased by 10% with no discussion, the debit gets unilaterally increased. This is supposedly a pensioner membership. The only assistance I've had from Nedbank is slapping on fees for insufficient funds to meet an unpredictable debit order. Two debit and double debits on the same day. Just know when you give a company with no business ethics your bank details you on your own, its an agreement between you and a third party and the bank don't come to the party, but you may employ a lawyer! to enforce the gym to provide service.