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Carel C

1 reviews | Active since Jan 2019

21 Apr 2021, 11:27

Planet Fitness poor service and general unpleasantness

I am sharing my extremely unpleasant experience with the Planet Fitness MOFOS to hopefully help other people making an informed decision before joining this organization by means of a gym contract. I joined the local PF gym in late 2019 and went to the gym at times convenient to me. Firstly the gym was overcrowded most of the time and equipment not available for use. No fitness program provided by the gym and little to no assistance from staff. When COVID 19 hit the country, the gym closed as part of the lockdown legislation and the facility was not available for use. However, I was still required to make the full monthly payments, no discount whatsoever. Nobody at Planet Fitness cared that salaries was cut due to the COVID19 lockdown. Exactly like what a ******** organization would do. After the COVID19 lockdown was lifted and the gyms started to open again, only a limited number of people could use the facility but yet again the full monthly amount was demanded by these MOFOS. You were required to queue for a hour at least to get into the gym. Eventually after being harassed by the PF debt center and extremely rude customer service agents, I cancelled the contract, and yet was still held in arrears as there is a cancellation fee charged. I was retrenched in February 2021 but even sharing this information did not stop the PF MOFOS from harassments by phoning and SMS and the debt center still demanded payment of this arrears. The retrenchment letter emailed to these people was completely ignored. I made the payment now to clear the debt arrears and sincerely hope that I never have to deal with this gym organization again. Treating customers with this much disdain and disrespect will hopefully result in closure of this organization. Wishing Planet Fitness all the worst for 2021.

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