Planet Fitness - POOR CUSTOMER SERVICE!!! They just DON'T CARE!!!

Best service when they want you to join but once you've signed that contract, Planet Fitness's Customer Service is absolutely poor.

On the 18th of Dec 2018 I spoke to a call centre agend whereby we changed my banking details. After which she confirmed that my account details have been updated and the debit order will reflect on the 1st of Jan 2019.

The debit order went off of the wrong account. I now have to pay a dishonored fee which will affect my credit rating due to negligence on their side. I phoned the call centre 9 times with no one being available to assist me. I left a voice mail with no one coming back to me, I've emailed and the emails bounced back, I've tried to log a complaint on their website which didn't go through. Eventually I got through to the Sales Manager who assisted me. Now he is also not responding anymore. I feel like I'm the Client having to follow up ALL THE TIME and complete forms. It's not on!

I tried to contact the call centre this morning and sent an email. I then received an SMS this morning stating that I did not pay my account this month. I'm stunned...!!! Planet Fitness, I've tried EVERYTHING, your Customer Service is nonexistent. I'm hating the fact that I signed up with PF!!