Planet Fitness - Poor Customer Service, Bad Business Practice

Planet Fitness was closed during hard lockdown due to restrictions put in place by the NCCC. Planet Fitness during this time did not have any communication channels active. My contract with Planet Fitness started in August 2018. August 2020 is when my contract ended. Planet Fitness did not provide a communication channel to its customers where I could give notice to end my contract as a hard lock down was still in effect in August 2020. Planet Fitness did not attempt to contact me in any way (phone call, email, smoke signal) when their doors opened again. They have now decided to hand my account over to their attorneys (still no communication from Planet Fitness). My advice should you wish to join Planet Fitness? DONT! Their attorneys (Landau) have only attempted to contact me by SMS. I have had to resort in reporting their actions to the Credit Ombudsman and will update this review with my progress in ensuring that they do not victimize others with their unsavoury business practices.