Planet Fitness Plattekloof - Unprofessional Service PF***

Good Day

Once again I have been disappointed by your failure to deliver a great customer experience.

I have been requesting since April 2019 to terminate the membership and was promised as per the trace emails that this has been terminated and that the debit order was cancelled for May 2019.

This has not been done as per the debit order for R425.99

I have spoken to Migual da Silva at 7:50pm on 28 May 2019 and have expressed my intention to take you to the Onbudsman for not delivering as committed.

I have also shared that I will be going to Social Media Platforms to raise my concern and dissatisfaction. Clearly you are not phased by the negative impact on your brand.

I tested your website for call back, and within 5 minutes and eager Salesman wanted to convince me and offer me a life time of value adds membership, however no joy to cancel my 30 day contract since April 2019. As previously discussed, the member fell ill, however no empathy or urgency from your side to support the email in the termination of the contract.

I have instructed ABSA Bank to reverse the debit order and have also blocked you from future attempts. This membership has been paid for more than 2 years on time with no defaults, yet you are reluctant and simply ignore and write "we apologize". If you attempt to black list me I will take it up with the relevant parties as I this membership has been paid on time for the past 2 years.

As you failed as an organization to stop my debit orders since April due to your own negligence, I am requesting that you refund my debit order for end of April and May accordingly.

Now this again you have taken money off the account.

The bank advised me that you sneakily changed the amount to R445,99 and instated it again. This is not acceptable. You are *****ing money from my account.

I want this membership and debit order to stop. Please refund me my money.