Planet Fitness- Plattekloof

Planet Fitness- Plattekloof must be one of the worst customer experiences I've ever heard of and come across. Sometime in July 2021 (I stand corrected on the month) they were celebrating a birthday promotion and the sign-up fee was discounted. My partner happened to enter the gym on the last day of the promotion...the sales assistant informed my partner of the promotion and also said it was the last day to get this promo deal, my partner signs up, pays R150 for the tag (which he never got as they were always out of stock, even more than a week later). Long story short the sales assistant forgot to file the paperwork on the day, he did it the next day and my partner then lost out on the promo, which prompted him to sign up in the first place!!! The manager knew of the situation, said he will discuss with Area manager and to this very day, 2months later, the manager has yet to come up with a solution or even a damn apology.

They told my partner they would "get back to him" but wow, I guess WW3 will come back before them. DISGUSTING CUSTOMER SERVICE on behalf of the manager and for the sales assistant? When you are attracting customers and telling them "its the last day" for whatever promo then surely you need to sort out the paperwork before the end of the business day!!!!

Eventually all they did was refund the R150 of the imaginary tag at the end of August and not even an apology from anybody for the inconvenience.

Mind you, they deserve zero stars for that pathetic service!