1 reviews | Active since Mar 2015
Planet Fitness Platinum failure to manage my account
<p>I have never in my life experienced incompetency like I did with PF Platinum the so called premier gym in SA. I have been a member since september 2015, thus for 8 months and there's been billing problems since day 1. First I paid my R799.00 per month, they either double debited me or did not deduct money and this was on debit order!!! Then when I switched over to Discovery medical aid oh boy!! Then my problems started!! They then told me that i must pay R 499.00 I said great and I want to cancel my debit order yes fine now every month they still try to deduct by debit order and phone me I am in arrears!! I pay each and every month at the Platinum gym my R 499.00 they even refuse to take my card at the gym last month saying I don,t owe anything!! I forced them to swipe my card and then yet again received two calls I am in arrears. Prosper from Platinum gym and Qwuen the manager at Platinum failed to resolve my billing issue with Head Office as I received yet another call yesterday my debit order did not go through??? How is this possible. In fact HEad Office told me 2 months ago they havw written off fees because they were at fault!!! And I received another letter last week I was paid up!!!!! I cannot continue like this it is unacceptable! </p>
Dear Member
We thank you for contacting us with regards to your query.
One of our member respondents will be contact to assist you further.
Yours In Fitness
Dear Member
We thank you for contacting us with regards to your query.
One of our member respondents will be contact to assist you further.
Yours In Fitness
