jW
johlene W

1 reviews | Active since Mar 2015

21 May 2016, 05:51

Planet Fitness Platinum failure to manage my account

<p>I have never in my life experienced incompetency like I did with PF Platinum the so called premier gym in SA. I have been a member since september 2015, thus for 8 months and there's been billing problems since day 1. First I paid my R799.00 per month, they either double debited me or did not deduct money and this was on debit order!!! Then when I switched over to Discovery medical aid oh boy!! Then my problems started!! They then told me that i must pay R 499.00 I said great and I want to cancel my debit order yes fine now every month they still try to deduct by debit order and phone me I am in arrears!! I pay each and every month at the Platinum gym my R 499.00 they even refuse to take my card at the gym last month saying I don,t owe anything!! I forced them to swipe my card and then yet again received two calls I am in arrears. Prosper from Platinum gym and Qwuen the manager at Platinum failed to resolve my billing issue with Head Office as I received yet another call yesterday my debit order did not go through??? How is this possible. In fact HEad Office told me 2 months ago they havw written off fees because they were at fault!!! And I received another letter last week I was paid up!!!!! I cannot continue like this it is unacceptable! </p>

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Replies (1)
Planet Fitness
Planet Fitness's reply23 May 2016, 06:17
Official

Dear Member

We thank you for contacting us with regards to your query.

One of our member respondents will be contact to assist you further.

Yours In Fitness