Planet Fitness, Planet Sadness 😭😭😭😭

I’m soo disappointed with Planet Fitness, I joined the gym last year January and the field agent told me she activated my Bankmed discount only to find out it was never activated soo I went to Planet Fitness in Dalpark , Mall@Carnival today and it was activated but I was told they won’t reimburse me as they do not have proof that the agent activated it and mind you the agent doesn’t work there anymore, whose fault is it… I’m soo irritated and on top of that I can’t even deactivate my membership, lastly they didn’t allow my son to enter the gym when I went there with him and the staff was rude and this other guy sang while I was soo ****ed… Planet Fitness sort this mess out or my fellow Bankmed members will not trust your services anymore.. I’m literally crying while I write this… I’m soo disappointed 😭😭😭😭😭