Planet Fitness *********** Personnel

I gave notice to cancel my planet fitness membership in February and was informed that my last debit order date would be 31st of May 2024. To my surprise, I was debited on the 01st of June and now on the 01st of July again. I went back to check the cancellation email to see that it indeed says May 2024. So I phoned planet fitness and they picked up on the error. The consultant I spoke to dare tells me that the refund will take 15 days to be processed... I mean really? This is an error they made and now I must wait 15 days to get back my funds, how on earth is that okay? This is highly inconsiderate and downright unprofessional. I asked the Consultant why this can't be made sooner given that it's their error and she said it's their policy I am aware that every organization has policies but surely in a case where they themselves have made such a mistake, they need to make a plan to ensure the customer is paid. How is it ok that I should now be inconvenienced by Planet Fitness and yet if tables were turned and it was them that wanted their subscription, there would be no room for mistakes. I made it clear to this Consultant that this is unacceptable, she said she will revert back with feedback but did not. This afternoon I phone amd the Consultant I spoke to tells me that my refund will be paid in 15 days which means my request was not taken seriously. He told me that it's their policy and what surprises me is can you not make an exception given that this is your mistake as I was never meant to be debited for those months. This was a mistake made by their Consultant as they failed to cancel on their end but I must be inconvenienced? Very inconsiderate!!!