AS
Adrian S
1 reviews | Active since May 2012
10 Dec 2025, 17:09
Planet Fitness pathetic service
Benoni Northmead branch is one of the worst planet fitness. The staff are arrogant ,they don't great when you enter and they are very unhelpful. The worst staff are have ever encountered, I have trained at planet fitness umhlanga and planet fitness lynwood. The staff are professional and very helpful. Benoni Northmead has no idea what customer service is, they act like they doing you a favoir
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Planet Fitness's replyOfficial
11 Dec 2025, 12:03Hi Adrian,
Thank you for sharing your feedback. We sincerely apologise for your experience at our Benoni Northmead branch. This is not the standard of service we strive to provide, and we’re concerned to hear about your encounter with our staff.
Your feedback has been escalated to the branch management team to address the concerns you’ve raised. We truly value your loyalty and are committed to ensuring all our members receive professional and helpful service, consistent with your experiences at our other clubs.
Thank you.
The Planet Fitness Team.
Thank you.
The Planet Fitness Team.
Planet Fitness's reply11 Dec 2025, 12:03
Official
Hi Adrian,
Thank you for sharing your feedback. We sincerely apologise for your experience at our Benoni Northmead branch. This is not the standard of service we strive to provide, and we’re concerned to hear about your encounter with our staff.
Your feedback has been escalated to the branch management team to address the concerns you’ve raised. We truly value your loyalty and are committed to ensuring all our members receive professional and helpful service, consistent with your experiences at our other clubs.
Thank you.
The Planet Fitness Team.
Thank you.
The Planet Fitness Team.