Planet Fitness Pathetic Customer Service and Care for Customer Well Being

Please let me tell you how pathetic Planet Fitness service is. Planet Fitness sent me a message saying they made a error due to a system glitch on their side and payment didn't go off my account. That in future the payment would go off on 12th of the month. This didn't happen and I was told that the payment bounced on my side. Absolute ******* and a excuse. I then had to pay using my card so I could get access to the gym for January, this was done on Monday 11th Jan. Now I'm told I still have not paid!!!!!!!!!! And they cant allow me in the gym, however I must not worry as it will take 9 DAYS!!!! To reflect and then I can go back to gym.

Is this the kind of service PF wants to deliver to their customers? It’s pathetic. In addition do I get a refund on the days I wasn't allowed in the gym due to their systems?