Planet Fitness Parklands the worst

The worst gym you can find. Poor hygiene and customer service. As an swim athlete the pool has been in an terrible state for months. The water temperature does not come right. The water has been dirty and smell terrible. Currently not even the showers has warm water. There are days when the chemical contents in the pool are so high that it burns your skin. I have entered into an agreement with this gym for the pool to train in, and nothing else. I have been complaining about the pool for months and the gym ignore all requests. The temporary manager called me after my bad review and promised that the gym are fixing the pool from 15 July until month end. No work has been done so far and the new manager at the gym are not even aware of any approved repairs on the swimming pool. It can even take another 2 months before any repairs can start. I have been paying my membership fees all these months without any benefit of the pool. All the gym say is " if the pool is not working can't I do something else at the gym". There is no contact information available on a higher level. The gym offered to open my membership to another gym which add another additional 48km travel / fuel per gym visit. I get penalized by my Sanlam benefits because I have been able to swim since April. This can not continue like this. I had to cancel with the swim coach that assisted me with my swim stroke development. I currently compete in events without proper training.