Planet Fitness - Paid closure, still debiting after serious accident and extended leave

I cancelled my Planet Fitness membership last year and paid the closure amount they requested. They continued to debit me. This year they accepted closure of my account again, yet they are still debiting me. I have stressed to both Planet Fitness and Saya Recoveries that I was in a serious accident in July last year. I sustained a broken right hand, fractured right clavicle, punctured lung and fractured pelvis. I was in an induced coma for a month, hospitalised for 6 weeks, on crutches for 3 months and I am still in recovery. I was forced not to work and had to take extended leave to recover. This has destroyed my financial stability. Despite telling them this, my complaint lodged 27 Aug 2026 with evidence was completely ignored. Customer service promised contact within 72 hours — no contact to date. On 31 Aug 2026 Saya Recoveries sent a demand *** - "YOU HAVE FAILED TO HONOUR YOUR PROMISED PAYMENT AGAIN" - while my complaint was still open. In September 2026 I was then double debited. This is a complete disregard for someone's health and financial status. I paid closure, had closure accepted twice, explained my accident and that I am not working, yet I am still being debited, ignored, and pressured by recoveries. Reported to NCR. Proof of accident, closure payments, double debits and Saya demand Ref *** available on request. I want proper closure, reversal of duplicate debit, and collections put on hold.