Planet Fitness not cancelling contract, in breach of Consumer Protection Act

Hi,

I have followed procedure and copied all the relevant documentation into a string of emails. i have complained to club admins etc. and had endless phone calls with numerous consultants at the call centre to cancel a contract that i had CLEARLY stated that i want to cancel within the 5 day cooling off period.

Planet Fitness does not want to cancel this contract as they state that I am out of the 5 day cooling off period and that if i want to cancel that I have to pay the full cancellation fee?

I am at the point of seeking legal consultation as they have already deducted 2 full months worth of membership fees.

Planet Fitness is breaking the law here, and they wont own up to it.

PLEASE DO NOT EVER Sign a contract with the ******* company as they will not honor contractual agreements.