Planet Fitness Northmead – Unresolved Billing Issue, Blocked Membership & No Communication

I am extremely disappointed with Planet Fitness Northmead. I have been dealing with a membership billing issue since March 2026, and despite countless follow-ups, multiple tickets being created, and numerous visits to the branch, the matter has still not been resolved. The branch manager (Chad) called me and assured me that my membership had been unblocked and the issue was resolved. However, when I arrived at the gym, I was still blocked from entry, which was extremely embarrassing and humiliating as a paying member. To make matters worse, Customer Service has now advised me that a debit order of incorrect amount is scheduled to run on 25 April 2026, even though this dispute is unresolved. The situation is getting worse instead of improving. There has been no proper communication, no written confirmation as promised, and absolutely no accountability from management. I have paid for a service that I have not been able to fully use. This has been an administrative nightmare and I would not recommend Planet Fitness Northmead to anyone.