1 reviews | Active since Jan 2025
PLANET FITNESS NORTHMEAD - HEALTH HAZARD , NO AIRCON, NO SPINNING BIKES WORKING
I've been a member at the Planet Fitness Northmead gym for just over a year now and moved over from virgin active after being a member with them for a number of years.
I've seen the sales consultants do their pitch on all the "whys and whats" that make this gym and branch the best from the rest and i admit i was bought over hence my decision to move over to planet fitness northmead from virgin active.
The unfortunate thing is all that was sold to me initially was all a lie. The classes have amazing instructors however there is no aircon working and for a spinning class been known as a cardio class - is nothing short of pathetic if not dangerous for those attending the class but also for the company being planet fitness as they have done nothing to remedy the situation despite numerous complaints from fellow members that I've witnessed and the result is nil - so if u decide to sign up and think you're going to enjoy the classes offered please be aware that the aircons have not worked for the past year that I've been attending the classes.
The second thing to bare in mind before signing up as a new member is that there has been a recent upgrade of the strength area down stairs that has an aircon working. Again , when i asked if the classes are up for an upgrade in terms of equipment the answer was no unfortunately not.
Third concern i have despite the sales consultants doing their thing and signing members up on a a daily - there is not enough equipment in the gym to accommodate all members especially in the peak times. - the spinning studio has no aircon; it accommodates plus minus 15 bikes and only 6 work , there have been two occassions when the music in the studio did not work and the instructor was left to do the class without music - the pilates studio has minimal mats so if the class is full the unfortunate thing is not everyone will have a mat and will have to make use of the training mats in the strength area which defeats the purpose of doing pirates if the equipment is not there to have a full and effective workout
The scary thing is the above has been an ongoing problem for months now and the branch manager seems to do nothing about it.
So for all those considering going to Planet Fitness Northmead - please be aware of the above and note that your workout will be compromised by the lack of equipment but also the fact that half of the machines do not work in the branch together with the aircon. Management seems to ignore the current members requests for feedback on the issues raised yet each month out debit order gets deducted without fail.
So to the "potential new members* considering signing up my suggestion is first come join a class or alternatively try out the gyms cardio equipment first like i.e. spinning bikes with no aircon let management know your concern and see what happens.
This branch is by far the worst in terms of addressing issues with equipment as well as have their priorities all messed up considering the random upgrade of a section that was already functional last year and completely amazing at ignoring the areas of the gym that need the most upkeep maintenance and care.
Since joining the spinning classes as well as the pilates classes
We sincerely apologize for your challenges, including the air conditioning issues, equipment maintenance, and overall class conditions.
We understand how frustrating this has been and assure you that your concerns have been escalated to senior management for immediate attention.
Providing a safe, comfortable, and well-equipped environment for our members is our priority, and we are committed to addressing these issues as quickly as possible.
We truly appreciate your patience and will keep you updated on our progress.
best regards,
Planet Fitness Team.
We sincerely apologize for your challenges, including the air conditioning issues, equipment maintenance, and overall class conditions.
We understand how frustrating this has been and assure you that your concerns have been escalated to senior management for immediate attention.
Providing a safe, comfortable, and well-equipped environment for our members is our priority, and we are committed to addressing these issues as quickly as possible.
We truly appreciate your patience and will keep you updated on our progress.
best regards,
Planet Fitness Team.
I have not received any feedback from senior management with regards to the above complaint - kindly revert back as to the progress with this and how you intend on addressing the health and equipment concerns raised?
I look forward to hearing from you at your earliest convenience.
Regards
I have not received any feedback from senior management with regards to the above complaint - kindly revert back as to the progress with this and how you intend on addressing the health and equipment concerns raised?
I look forward to hearing from you at your earliest convenience.
Regards
