Planet Fitness - No sympathy for members

After seeing all the complaints and how Planet Fitness have failed to respond to its members, it is only clear to me that the staff do not care for its customers and that even the CEO, Manny Rivera, could not give an ounce of concern for Planet Fitness member concerns and problems. After mailing them to cancel my contract in March 2020, I have had no success in getting my contract cancelled. The only thing their staff keeps saying is "Due to the lockdown, there were no debits and thus you need to pay one more month" - Clearly there was no customer service as well... And further "You need to give a calendar month notice, that means on the 1st of the month" - I cancelled on 26th March 2020, well before the calendar month, only to have them say "It was when the lockdown started, it does not count" So ultimately, due to their poor services and failure to keep their members in the loop of what they are doing (They could have sent a mail to state cancellations can only be done after the lockdown/on a certain date... there was no communication), they would rather have their members suffer. A heartless company indeed. I can understand that they have staff to pay and expenses, but is that not part of a risk/disaster plan that the company itself should have set up prior to something like the Covid pandemic? Never in my life will I ever refer anyone to Planet Fitness (Review going on social media and asking my friends to share it like a wild fire) nor will I ever join them in future. You should be highly ashamed of yourselves and it will not come as a surprise if your doors close for good with the poor services you supply to members.