Planet Fitness - no decent respectful treatment of clients

Planet Fitness' debit order didn't go off from my account end Mar 2020 which I still believe I didn't have to pay as I gave notice already in Jan 2020 but the person that I spoke to disappeared into thin air and nothing was captured or recorded so my word meant absolutely nothing as the onus rest on the client to proof the company wrong. Is that not ironic to start with. So I had to pay an additional premium which was the suppose to go off end of Mar 2020. End Aug 2020 suddenly I see a debit order coming off on my bank account for Planet Fitness. When I questioned it the consultant told me I was liable for the premium in Mar 2020 and the debit order didn't go through so they just deducted it from my account end of Aug 2020 why? because their doors were closed and they didn't process debit orders in the last 5 months.

Planet Fitness are you aware that I didn't budget for it to come off my account because of lock down and financial strain everyone is experiencing that was the last financial burden I needed. You could have had the decency to contact me and we could have made arrangements for me to pay you back in reasonable terms but no you just took the money from my account like a ***** in the night not caring about the person that actually places money into that account and has other responsibilities to take care of that might have been higher priority and might have been the reason in the first place they cancelled their contract with you.

Decent treatment of your clients is definitely not one of your company values.