Planet Fitness - NO CUSTOMER SERVICE OR ANY SERVICE

Absolutely horrible service from Planet Fitness and their customer care agents. After sending 3 emails in 2020 to have my membership cancelled and attempting to call. I only managed to get my Membership cancelled in 2021. Upon sending my cancellation request emails through to the agent as requested. I have not heard a response. Then following up calls were made requesting proof of my membership documents and the adviser telling me they first have to scan it in in order to send it to me, 3 weeks later. Still no reply. Then only to hear that my request for refund will only be processed after 45 days ??? I requested written proof and still nothing. I requested a copy of my membership, nothing. I requested a written confirmation that ‘management’ (if there are any) are busy with my query, nothing.

This is completely horrific service and would suggest Planet Fitness to no one. I cannot complain about customer service because there aren’t any!!!

They are easy to sign you up, but when you need their service they disappear. What a joke!