Planet Fitness - no call recordings at the call center?

I reached the end of my contract and called in to query a double debit that usually goes off once a year. After deciding that I might as well cancel the contract, the call got cut. A day later, another consultant calls to confirm my cancellation; I mentioned that I did not confirm this on the line. Anyway, he decides to pitch me and gives me two options. 1 I can have a black tag for the next 2 months and not pay or 2 I can have a personal trainer at the gym. Due to work commitments, I hardly have time to go to the gym and I wasn't going to waste a trainers time. So I opted for the black tag - what I was told is that I will have free membership for 2 months + the black tag. I reconfirmed this because it didn't really sound profitable to them; agent confirms and says he will send an email. No email came, and then my debit order goes off (which according to what I was told was not supposed to happen), I call back and the next consultant (Candice), says that is not how it works and she will listen to the call now (I told her she could do it while I was on the line), which she apparently did and said I understood wrong. I clearly remember what I was told which is why I asked the consultant to reiterate what he said. I then asked for the call to be sent to me so that I can listen to it myself (if I'm wrong I will fall in my fault and continue paying), she says she has passed this on to tech and they will send it to me, I asked how long it will take to which she answers she cannot tell me. I then give them 2 business days - managing a call centre I can understand that they might not have the resources to get the call themselves or if they were wrong they need to call the customer with a strategy in how they plan on rectifying this. So it is now about 3 weeks, I called back and am told by the next consultant, that they don't send calls, I have to go to my club and get the call (mind you that I called into the call centre and not my club). So PF is continuing to debit me ever so graciously while not being able to get me the call that I am requesting. If I was wrong, I will continue, or just cancel the contract as planned. If not, I obviously need to be compensated. I manage an international call centre, it is not that hard to find a call and figure out who is wrong.... so here I am, patiently waiting until Planet Fitness decides that I am worth their time. Well, if I don't get an answer by the end of this business week, it is safe to assume I will stop the debit order, and they will pay for all the Naedocharges, as well as the previous debit order... I mean calls are recorded, right?