Planet fitness- “no bags on the gym floor” policy

Today I came across a very unpleasant workout at The Planet fitness at Mall@55, as I was told that members aren’t allowed backpacks nor togbags on the floor of the gym as it is a tripping hazard. I don’t know but the unpacked weights are more of a hazard than a backpack, a togbag I truly understand, but then why does Planet fitness carry on to hand out togbags? To make matters worse Jeanré the manager has no customer s****s at all, all he knows is “howzit my boy” I am subjected to being called a boy when I’m a customer? And Manager Jeanré further says that “I will allow string bags and they’re smaller”...is planet fitness head office communicating this to the clubs as I’ve checked with other clubs in centurion and they have no knowledge of this.

I don’t know where this rule comes from but planet fitness needs to communicate with its members of such rules by atleast an email and not having Jeanré trying to put my backpack in a locker by force.

Planet fitness should value their growth and see to it that we are treated better than this please.