Planet Fitness Monthly Membership Allocations

Planet fitness does not respond to emails at all. Been sending emails requesting my pints made for my membership and have not been receiving and feedback on this. I constantly have to phone in to find out if my payments are being allocated and properly cause Planet fitness have a tendency of not allocating . Been requesting for an updated statement for all my payments but l have to wait weeks in weeks to call in and receive this. Their payment system is not as efficient .