Planet Fitness misusing debit order system - steer clear

After being a faithful member for 3 years I wanted to reactivate my black tag as friend wanted to join me at the gym. I was under the impression that it was still R99 (as it usually was).

The consultant logged onto my account on their system and added the black tag subscription to my profile. He then brought the paperwork where it stated that the subscription price is R149, upon seeing this I decided that that is too steep for my pocket and told the consultant that I am no longer interested, especially since it is a 1 year contract. The consultant said oops, I should have only done this once you signed the form. "Dont worry I will fix this the tomorrow, I dont have the authority to remove things from your profile". As month end came Planet Fitness Debiet the R149 at the beginning of April. I have logged 2 queries in April with their call centre to get this sorted, but it has still not been sorted because I was debited yet again the R149 in May. I now furious that this is still not resolved and even after I have received an email that my query has been closed: no details whatsoever what has been done or what the query was about. Obviously no one cares about wrongful and ******* debit orders....