Planet Fitness Misrepresentation and Harassment

I signed up with Planet Fitness around July 2021 this year, after being told by the sales rep that there are NO ACTIVATION CHARGES with Discovery as they were running a special. I was hesitant to sign up, but after being hounded for so long, I thought if there is a no activation special then why not.

I was informed that my first debit for both contracts would be the first day of August, in this case the first debit would go off on 2 August, which it did. To my surprise though, I was charged the activation fees for both contracts.

I subsequently called the sales consultant Lethabo asking why I had been charged the activation fees after he had repeatedly told me that there would be no such charge. His response was that he doesn't no and he would engage with his sales manager at Planet Fitness Mall @ 55 and would get back to me. I also sent an email to the sales manager on 2 August about this issue and to this day I never got a response.

Beginning of September 2021 I then called the Planet Fitness Head Office in Centurion Gate and I was referred to the National Sales Manager by the name of Marcel who requested that I send him all the communique between myself and the sales consultant from Planet Fitness Mall @55 as evidence that there had been misrepresentation in getting me to sign up for the contracts. This evidence was of whatsapp messages and promotional images that were sent to me were sent through to Marcel on 3 September 2021.

Marcel assured me that the matter would be resolved. The contracts would be cancelled and I would no longer be hounded by Planet Fitness Call Centre Agents. I called again to speak to Marcel on 15 September 2021 and was told he is in a meeting and would get back to me. I followed up with an email on the very day as I had not received any feedback from him since sending through the evidence on 3 September 2021. He did not bother returning my call or responding to my email.

Shortly thereafter, I then received sms messages confirming cancellation of the contracts and I was of the view that the matter had been resolved. Little did I know that I would continue to be harassed by their call centre agents, now I must pay CANCELLATION FEES. Why must I pay cancellation fees, when there as misrepresentation to begin with and I would not have signed up for the contracts had the truth actual been told to me from the beginning.

The calls from the call centre continued and I called Marcel again on 29 September 2021 and yet again I was told he is in a meeting. Left a message for him with my contact details and as expected, he did not bother calling me back. Yet again on 29 September I sent another email to ask why I was being harassed. Why I needed to pay a cancellation fee when it was their sales person who had **** and that this was getting out of had and I would be forced to use platforms like Hello Peter and even consider legal action if this matter is not resolved once and for all.

Yet again, as today is the 25th of October 2021, I have not received a call with feedback from Marcel nor has there been a resolution to this matter, as I continue to be harassed by their call centre agents. Now why would I even consider signing up with an organization that treats people like this?