AL
Alan L

1 reviews | Active since Sept 2020

02 Sept 2025, 09:23

Planet Fitness - Misleading intentions to get you into a 24-month contract

I recently joined Planet Fitness Lakefield with a 24-month contract, purely for the Indoor Cycling Classes. When I signed my contract I still made it clear that my only intention is to make use of the Indoor Cycling Classes.

Now, not even 5 weeks later, we hear via the class instructors that they are closing down the Indoor Cycling Studio and revamping it to something else.

No where this has been disclosed to me, when I signed my contract, which I see as making me sign a contract under false intentions.

I take it up with the club manager, and just get a reply that it was not his decision as it came from Head office and he can do nothing to it. If I have a problem and can raise my concern with Head office on the complaints line.

Secondly, The monthly membership fees on my contract and that what they debit of my account is totally different, and guess what, NO answer to that as well.

When asking to cancel the contract due to breach on their side, in two instances, I get told we will see if we can waiver the cancellation fee.

What the actual hell, is this how you deal with people.

0
Replies (2)
Planet Fitness
Planet Fitness's reply02 Sept 2025, 11:19
Official
Hi Alan,

 Thank you for reaching out and sharing your concerns. We understand your frustration and sincerely apologise for the inconvenience this situation has caused. Please be assured that your case has been escalated to the appropriate team, and we will be in touch with you soon to discuss a resolution. 

Regards,
The Planet Fitness Team. 💙 
AL
Alan L's update03 Sept 2025, 12:16
Reviewer Update
And guess what, just as I thought, 24 hours later, still no phone call, email, discussion NOTHING...........No wonder the RED team is doing better.

I sent my ID number to Manager as they could not find my profile, also 24 hours later and no reply, a follow up email this morning to him, and still not even an acknowledgement of receiving the email.