PI
Patrick I

1 reviews | Active since Dec 2020

29 Jan 2024, 14:08

Planet Fitness Midrand ****

I never thought I would be put in the position of writing such a review. I loved the design of planet Fitness waterfall and I join because of the running track, running on congested roads was burning my lungs. I was told I could bring my boy along and being the father of a 6 year's old boy sounded ideal. My budget was R500, however the salesman said don't worry although it is out of my budget, I could sign up for the Edgars Club at R120 and that would give me a good discount and I would only pay R600 per month. Lastly, what about cancelling? no worries I was told give us a 2 month notice and We will cancel your contract without penalty. Awesome I thought. However after signing, all hell broke loose: 1. I was being charge over R800, plus the Edgards club fee mind you. 2. child ? policy changed to the child needs to be 8 years old and above. I put in my 2 month notice, only to be told that I need to call the headquarter. I called and the headquarter is disputing the gym's refusal to allow my 6 year Old. Concerning the fee I am being charged, the gym promised to investigate and call me back within 72 hours. The gym has never called me back and as continued to harass me, insisting that I continue to pay them despite no longer attending the gym and having requested a cancellation of the contract which contract was breached by the gym. The gym has called and emailed several times to threatening to tarnish my credit. Even now the gym is attempting t debit my account every month. I am appalled by the actions of this gym, the blatant lies, false promises and total disrespect of their clients.

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Replies (1)
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Patrick I's update31 Jan 2024, 08:24
Reviewer Update
I was told that 2 month ago. unfortunately your business practices are alarming. I still want this to be resolved amicably. That's why I have been patient. However I may escalate this to the ombudsman if threats continue. I have detailed exactly what my complaint was telephonically on record and planet fitness chose to ignore my complaint and hide. I stand by my complaint that I have been wronged by your unfair business practices and my rights as a consumer of your service were violated. Therefore, i request the immediate cancellation of my contract without any penalty. I trust this is clear. Otherwise I have a duty to continue warning the public about practices that I consider unfair and a violation of consumers' protected rights by the consumer act.