Planet fitness middelburg and Head Office

Worst customer service EVER..! I signed up 2 members under my name about 4 months ago where they advertised for each member that successfully sign up under your name, you get one free month per successful member. This now means that i should have gotten 2 months for free...which i did not. All the recordings to their call centre will confirm my frustration because every time i speak to them they said it was reverted to the club manager...and when i call the Middelburg club...they say she is not available. One of the sales people called me back to say that they are going to load members manually under me...which i dont understand, because he was suppose to do it the day the actual transaction was done? Now me as the customer has to wait till this is done...its 4 months later and nobody calls you back unless you call to follow up on the processes. Its more of a principle case than a not wanting to pay the membership fees. I am going to cancel my membership and go back to Virgin Active and they can get the penalty fees from the club manager...