PLANET FITNESS MENLYN STAFF INCOMPENENT AND RUDE

Where do I begin. I cancelled my Reality membership during lockdown and reinstated same on 16 September 2020. Since September Planet Fitness has not been able to assist me, instead they debit R700/R800 monthly. Why do I need Reality then, for goodness sake if I do not get discounts. Planet Fitness Menlyn is so *********** and what's worse is how they think they know it all, walking around with EGOS when they do not know their work. First it was the sales consultants, two to be exact, then it was the Sales Manager who got very irritated and rude when he realised he did not know what he was doing, then the cherry on top was the Regional Sales Manager who told me the following: Apparently a Welcome letter from Reality does not prove that I am a member(I showed him, still DOLOLO, lights out). Then I forwarded him an email from Reality stating my new membership number, that email actually say to forward that email to Planet Fitness. Their Regional Sales Manager has just informed me that they need a letter to confirm date of membership. All the while I have no access to the gym because I reversed my November debit order. I mean how long will it take for them to work out the discount from reinstatement of the Reality membership if they cant link my Reality membership. I m frustrated and ask VIRGIN ACTIVE to call me. I ll leave the other general staff in the gym for another day/email.