1 reviews | Active since Mar 2022
Planet Fitness membership needs to be reviewed seriously
Very distasteful experience I have been having with Planet Fitness as my current gym.
I am forced to pay after the debit order dates because an incorrect date for my salary was put on the application, not their fault on that one, I should've checked to make sure. But the part where, in order to change the debit order date, I have to pay twice in one month, doesn't make any logic.
My complaint/review is that I made EFT payments after my debit order dates and sent proof. To my surprise I was told that the payments were not made. I made the payments on the 27th of November 2023. I called in a week later and the issue was escalated, this was in the 7th of December.
Followed by multiple messages asking me to make payments, I did follow-ups. To which I was told within 72 hours, there will be a response.
Today, 27 December 2023, I have been charged again for the missed payments. And I have been told to wait 72 hours again to get feedback.
Thank you for reachinh out. We've escalated a ticket.
Our senior consultant will conatct you as soon as possible.
Best regards.
Thank you for reachinh out. We've escalated a ticket.
Our senior consultant will conatct you as soon as possible.
Best regards.
Thank you for reaching out. We've escalated a ticket on your behalf.
Our senior consultant will contact you as soon as possible.
Best regards.
Thank you for reaching out. We've escalated a ticket on your behalf.
Our senior consultant will contact you as soon as possible.
Best regards.
Still waiting for your senior consultant to contact me.
Still waiting for your senior consultant to contact me.
You lot are not serious. After calling again, I have been told that only a note was put on my query and nothing has been done. I have been to send proof more than once now, and also asked to send bank statements, which I have.
This was initially raised on the 7th of December Planet Fitness, here is the reference number: PFQ-50227.
72 hours x how many times!
Now another 24 hours. I am not being patient at all.
Please move this on so that I can get my money and part ways with this circus.
You lot are not serious. After calling again, I have been told that only a note was put on my query and nothing has been done. I have been to send proof more than once now, and also asked to send bank statements, which I have.
This was initially raised on the 7th of December Planet Fitness, here is the reference number: PFQ-50227.
72 hours x how many times!
Now another 24 hours. I am not being patient at all.
Please move this on so that I can get my money and part ways with this circus.