DO
Divan O

1 reviews | Active since Oct 2020

25 Apr 2024, 07:04

Planet Fitness Membership

I am writing to express my deep disappointment and frustration regarding the recent events with my membership. Despite canceling my membership in February, I have discovered that you continue to deduct money from my account. This is unacceptable and reflects poorly on the integrity of your business. I trusted that my cancellation would be processed accurately and that I would not be charged any further. However, it is clear that this has not been the case.

I urge you to rectify this situation immediately and refund the unauthorized charges. As a former member, I expected better treatment and respect for my decision to terminate my membership as my contract expired the end of January. I hope that you take swift action to resolve this matter and prevent it from happening to others in the future.

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Replies (1)
Planet Fitness
Planet Fitness's reply07 May 2024, 12:08
Official
Hi Divan 
Thank you for reaching out.  I notice that you've already communicated with our senior consultant. Is there anything I may assist with?
Best regards,
Team Planet.