Planet Fitness - Membership Activation Nightmare - Months of Incompetence and Broken Promises!

I'm at my wit's end with Planet Fitness and their utter failure to activate my dependents' memberships on my account . This saga has been dragging on since JULY 2024! Despite countless calls, emails, and providing documentation repeatedly (reference numbers PFQ-268320 and PFQ-254774), my family is STILL locked out.

We were promised a smooth transition from Virgin Active. What a joke! We've been met with nothing but incompetence and a blatant disregard for our time. I've personally handed birth certificates to the Silverlakes AND Wanderers teams, the so-called "query management team," and even to Thomas, the salesman who sweet-talked us into this disastrous switch. I've signed the contract TWICE and spoken to more call center agents than I can count, including a manager. Yet, my dependents' memberships remain stubbornly blocked.

To add insult to injury, the Silverlakes reception now refuses entry to my dependents. How embarrassing! This whole ordeal has soured our experience so much that nobody in my family even WANTS to go to Planet Fitness anymore. Leaving Virgin Active feels like the biggest mistake we could have made.

This isn't just inconvenient; it's a breach of contract. We're paying for a service we're NOT receiving. And to top it all off, my Planet Fitness app isn't even working anymore! This is beyond ridiculous.

Planet Fitness, fix this NOW!