Planet fitness member cancelation

I used to gym at Planet fitness gym in Vanderbijlpark. It is a good gym the Staff is friendly and the gym is always clean. I enjoyed it there but along the way I had to stop going to gym there because the only time I get the chance to go to the gym was after work and I will be left with 45 minutes before I fetch my little one from school which was not enough for me traine but because I so loved going to gym I would go whenever I get a chance. So in 26 June 2024 I decided to go to the branch in Vanderbijlpark where I go to gym to tell them. I'm going through financial problems so I have no choice but to quit gym and They put me on the phone to talk to someone at their Head office so I explained my situation and the Lady said to me she could see on their system that I have been loyal to them and I am only left with 4 months before my Contract expires so she did some calculations and said to me I will have to pay R800 and couple rands to settle my account. I even said to her they can debit it immediately after the call and her response was that they can only do that the following month on the day they normally debit . So on the 27 June 2024 I got a confirmation for my cancelation sent to my email address. After a day or two I got a call from Planet fitness and I was speaking to Teboho who tried to convince me to stay and he even told me that they will decrease my premiums and other stuff so I could stay. Then I said to him your offer sounds good but I can not agree with you at the moment because he had asked me if I had a buddy tag and maybe he or she might want to stay so I said to him yes I do have a buddy but I can not conclude on anything right now. May you kindly call me after 16h00 which he never did the next month they debited the same amount which they normally debit . That is when I went to the gym to make a call again and the lady that I have spoken to was forcing me to agree that I had agreed with whatever Teboho had said to me. She even said to me she would play the recording where I was talking to Teboho and confirming with him. So I said to her that you know what I know what I said to Teboho and right now Im not here to listen to the recordings because I have to go to work just like she was at work and I said can we get over and done with the termination of my contract please. She then said okay and I asked her what was the settlement amount at time she said it's going to be R 1200 and I said to her you can not be serious right now because I was here before and I was told my settlement is R800 and something and she said oh okay you will have to pay R600 then no I said they debited R439. 00 which is what I normally pay then she said okay I will call you back whech she never did. I even I sent the email when I get to work and I got a response saying they will come back to me within 72 hours that was on 2 July 2024 to this day no call and again this month they debited R439. 00.