Planet Fitness Management have no customer centered vision

Absolutely stunned by the PF The Pearls management feedback on a complaint raised. Was legit told that when I was signed up to add a black tag on the 27th of Feb that it was not the sales consultants responsibility to let me know that the R99 payment I was making on the day was for 2 days left of the month. I'm now being informed that this was the case and the ownership was on me to know that it was R99 a month and if I signed on the 27th that it would have been for Feb only.

I am them told either pay for it via debit order or cash or cancel those are my only options to resolve this issue. What customer centered company handles a complaint via email like this with absolutely no call or apology for the inconvenience of being stopped at the gym entrance everyday and having to explain that I have no idea why I am being blocked and none of their staff members for 2weeks could tell me why the additional R99 was on the account.

They have a complaints process which involves needing time to call a call center to lodge a formal complaint and not other method is acceptable. I don't have time to be on the phone the entire day.

Absolutely horrible service and zero accountability from PF. It's not about the R99 but the damn principle of providing all relevant information at the time of making a sale which no one seems to get.