Planet Fitness making it hard to cancel and ripping us off.

Good Day,

My experience at Planet Fitness was as bad as can be from start all the way to the end of my contract and still on going.

At the start of the contract the personnel at planet fitness Ruimsig couldn’t even tell me if we are paying in advance or in arrears. Ending up in a massive back log on debit orders. Okay so that was corrected after alto of headaches. Close to the end of my contract I went in to the branch to notify them that I don't what to have my contract renewed. I walked in and got put on a dam phone to talk to head office after that I got it shorted. I got told that my final debit order will be in November 2019 and would still have access till the end of December 2019. After that I never received any notification regarding the renewal to a month to month I only got the following reference PF***. I then went in a month later to sort out the auto renewal and again I sat at the branch on the phone to get it sorted. I then got told over the phone that the cancellation is in affect and there is one out standing debit order for the month to come. This was in October of 2019.

After 2 more debit orders and a levies fee for the year to come (witch I will clearly not be a member in the year to come) the November debit order went off as planned and also the levies fee. In December 2019 after another debit order I went in to get cancellation letter stating that my membership has been cancelled. We are now in Jan 2020 and I am still being debited.

So what is the next step? Legal action as they are clearly steeling money out of my account and not processing my cancellation.