Planet Fitness Lynnwood refuse to cancel membership (Sign up based on misrepresentation)

<p>It was on 9 December 2016 when my employer hosted an employee wellness day during which various health clubs like Virgin Active (VA) and Planet Fitness (PF) were invited to issue corporate membership.</p> <p>At the time I was on a month-to-month contract with Virgin Active, but I wasn't happy with the general cleanliness of the club. Both my 14 and 7 year old were members under me primarily in order to have access to the pool. </p> <p>A Lynwood PF representative who introduced himself as Lebo explained what PF offers in terms of an option of 12 month contract for R329.00 pm with the 1st month being free. At the time I then informed him that because of the need to take my 2 kids with all the time, I need a swimming pool. He advised that Lynnwood gym doesn't have a pool but there is a new gym to be opened by end April 2017 and it will certainly have a swimming pool, he further said that should I sign up, I will be given a dual membership to both Lynnwood and Menlyn with no changes to the monthly fee. Lebo sounded like someone who knew his story. Due to the fact that I'm not that active in December, waiting for April was not such an inconvience particularly because Lebo also indicated that the Menlyn branch would be a premier club. I THEN SIGNED UP BASED ON THE INFORMATION AT HAND - NEW PREMIER CLUB WHICH WILL ALSO HAVE A SWIMMING POOL. I then cancelled my membership with VA. I then told Lebo that I would come personally to the club to finalize the sign up in terms of taking pictures and getting the access tag which happened within a week of signing up. It came as a suprise to find that money had been deducted from my account for the kids cards, which was against our agreement of paying at a branch when the kids start to exercise.</p> <p>In early January I then met a PF team at Menlyn promoting the Menlyn branch, being keen to know more about my future club I started asking questions, it transpired during the conversation that the Menlyn branch will not have a pool. On the same day I went to the Lynwood branch to try and query this with Lebo, I was then told Lebo has been transfered to Menlyn and was advised to log a call with call centre.</p> <p>On 10/01/2017 I logged a call with Call centre (reference numberPF ********** ) and requeseted to cancel membership which I was refused. Thulani Kheswa insisted on escalationg my query and giving feedback the following day or putting me on a national membership at no extra cost, I refused the second option as it would mean I will have to drive over 10KM just for a swimming pool. My query was escalated and no one up to today has come back to me despite my follow ups (on 1th and 12th - on both occasions I spoke to Lebogang Chisango and Thulani Kheswa who apologised for lack of resolution and promised to revert with a solution) which were fruitless even after the 72hour turn-around period. I then decided to visit the Lynwwod branch manager, meeting happened on the 20th of January. The manager happened to very understanding and was totally against misrepresentation. He promised to escalate my issue to the cancellations manager and arrange a meeting with Lebo in order to get his side of the story. This hasn't happened up to today.</p> <p>On Saturday the 18th I met with Lebo in Menlyn shopping mall - PF marketing stall, he told me he has had a discussion with ....... and it's difficult for them as they were initiatially told the Menlyn gym would certainnly have a pool. Although he accepted that it was a misrepresentation on his part, he wasn't prepared to help me at all.</p> <p> </p> <p>With no one from Planet Fitness willing to help me, I want the world to know that it's very easy for PF to dish out bad service from junior staff to branch managers. I was made to sign up based on the wrong information and now no one wants to help. I'm currently being blacklisted as I have reversed the debit order which in my opinion are ********** given that I signed up based on wrong info and no one is prepare to assist me.</p>