AP
Amanda P

1 reviews | Active since Sept 2015

22 Sept 2015, 10:41

Planet Fitness Lynnwood: ***** and *******

I app**** for a gym contract at Planet Fitness in Lynn-wood. I was planning on going overseas for 6 months, but wanted to continue my fitness when I return. JJ, a consultant working at Planet Fitness in Lynn-wood told me I could freeze my account for the period of my travels by paying instead of R300 a month only R100. I agreed and called in the head office to make these arrangements starting from beginning of February. In April I discovered that the normal payment has been deducted from my account and not the R100 agreement. Then I received a shocking email claiming I owe Planet Fitness R2000 for unpaid bills. Immediately I called my dad and he took care of it. He paid R2000 after they claimed no such arrangements were made to freeze my account and my dad ended my account. I was furious but atleast the ******** would stop. So I thought. Last month I saw another debit order from Planet Fitness ofR300. Today I received a call from Saya Recoveries claiming I owe Planet Fitness R2700. I am honestly in shock of this ******** from Planet Fitness! If they want to fight I will fight! I have nothing to hide and have all the bankstatements to prove my case! This is theft and bad service!

0
Replies (2)
Planet Fitness
Planet Fitness's reply23 Sept 2015, 11:14
Official
Hello AmandaP077,

Dear Member

We thank you for contacting us with regards to your query.

One of our member respondents will be contact to assist you further.

Yours In Fitness
AP
Amanda P's update04 Jul 2020, 09:15
Reviewer Update
Looking at this review 5 years later. Still no response. No refund. Nothing. Dissapointed.