PLANET FITNESS LIBERTY MALL IS FAILING US!!!

Hi ,

I have been a member of PF Liberty Mall for over 5 years now. I have a few complaints as this is becoming ridiculous and us everyday gym goers are tired and cannot stay loyal any longer . But before we go I would like to tell you what we are all upset with .

Recently the customers from Just Gym moved over to us on the pretense of PF informing us that their gym at Scottsville is under renovation . We didn't mind the month of December training with others even though it was extremely busy . However we heard that the gym actually closed down and we were **** to. So now it's unbearable training, especially the afternoons as all those customers from the other gym are still training by us. In the mornings we can't even shower and go to work now as the change rooms are in a mess and it's hard to get showers available. Those changerooms actually stink now because of so many people in it .

You guys are collecting double fees but rendering the same service ??You should have more cleaners now . Your Gym Times - I actually joined this gym as before you guys used to close at 6pm on Saturdays . You guys changed it to 4pm for about 2 years now and we can't understand why ??? YOU OPEN LATE ON A SATURDAY AND CLOSE EARLY ? A gym opening at 7am ??? How inconvenient for us who start work at 8 on Saturdays then we finish work late and come to the gym and it closes at 4pm ? A GYM IN PMB'S BIGGEST MALL CLOSING AT 4PM??? Sundays we can understand but at least close at 5pm. Now with the excess members you should be opening earlier and closing later to ensure everyone gets a good experience at every visit.

The gym is extremely busy now and no aircons have been working for over a week?? As mentioned before, you guys are still receiving payments from JUST GYM clients so why not invest in this gym as its crying out for maintenance I was asked to bring up these points from our gym crew and I expect a response so I can relay the message to the others so if you guys are ready to make changes we can relook at staying back.. Machines are breaking often , they are over used now.

Brief Points to look at:

Time - opening late on weekends and closing very early (Mainly Saturday). Cleanliness - not enough cleaners especially in the change rooms and showers. Get extractors as these change rooms are stinking .Please also fumigate changerooms often. ****roaches are all over. Aircons and Machines - It should be a priority for these to be fixed. Asap and not weeks . Put a complaints box in the gym. Water Fountains - water is absolutely warm.

Regards Concerned Member(s)