VJvv
Veandre Jansen van vuuren

1 reviews | Active since Sept 2017

26 Sept 2018, 15:10

Planet Fitness & Landau Attorneys - Bad Service and just here to steel your money

On January 2017 i cancelled my plant fitness contract because i moved to Klerksdorp and they don't have a planet fitness there. My phone got ****** in June 2017 with all the proof on it that i cancelled by contract. In March 2018 Landua Attorney's called me and said that i'm handed over because i don't pay my planet fitness contract. We had an argument and then i decided i will pay them R100 a month off then. I called planet fitness they cant see anything on the system that my contract was cancelled. They advise me to call later this year to cancel. So on Tuesday 18 ht of September i called again the lady said that my contact is on a month to month base i can cancel it so that is what i did for the second time. When i went to planet fitness on the 20 ht Sept with my friend (she had a voucher for Booty boot camp) they told me that i cant go in because my account is handed over. Then i told the lady but why did they let me in on the 11th of Sept for the Pilates class on my friends voucher? Her reply to me was oh sorry they didn't see on the system that my account was handed over. ( Why are they working there if they can't do their work!!) I asked her then to look for me on the system if my contract has been cancelled yet. Her reply to me was that my account still hasn't been cancelled and she asked me then why i don't pay the attorneys, then i showed her on my banking app that i'm paying the attorneys , on Friday i called the attorneys they told me that they are paying planet fitness so i must call them i told the guy it's fine please just send me proof that you are paying them every month ( and im still waiting for the proof). I called planet fitness they lady told me she can see on the system my contract is in process of being cancelled they will call me later that same Friday. I'm still waiting for that call, so i decided to call them i must've called 3 times before someone picked up (the phone was dropped in my ear 3 times) eventually a lady Priscilla picked up i asked her about my cancellation the she advise me that my contract will only end in December then i asked her how is that possible? The lady i talk to on Tuesday told me my contract is over to a month to month and that i can cancel anytime i want ? Priscilla respond was sorry mam but on the system it shows it will end December there is nothing i can do. I am so sick of planet fitess they are just here to steel peoples money, and if that is not the case then it is workers that doesn't know their work.

0
Replies (0)