Planet Fitness Just Want Your Money, Not Your Trust!

My time with Planet Fitness was not particularly problematic in terms of the gyming part of it. The machines worked, the gym itself was neat and clean, the other members were friendly, its the membership administration that is the issue.

When signing up I dealt with a sales rep who couldn't understand his own system, and typed slower than a primary school child learning how to use a computer. Apart from that, my contract was for one year and after liaising with a consultant from the Craighall branch at the end of my contract, I was informed that my contract would end in May and from there I would go from a month-to-month basis.

I informed him that I want to know when my last debit order for my annual contract would be so I can make provisional plans to either join elsewhere and be aware of my budget plans going forward and sort out debit orders etc. I received no response after I enquired about my last payment, and after another attempt to get in contact with them and gain an answer as well as inform them I do not want to continue on a month-to-month basis, and not be charged going forward, I was blatantly ignored.

It seems they are quick to respond when you are applying and try sort out things for you to join and pay, but when you try communicate about ending your contract and sorting out issues so that you are not charged they turn a blind eye and blatantly ignore you so that they can benefit and charge you going forward, and make you go through the process of having to get reference numbers etc. to get refunds and cancel contracts.

Completely appalled with the handling of my situation, especially given that I was a loyal member for a year and continued to gym and pay each month. I will never sign up with Planet Fitness again, and advise any member to make sure your contracts are cancelled and debit orders cancelled at least two months before your contract ends.