Planet Fitness is the WORST!!

No matter how many times I communicates to them regarding the fact that I have been retrenched last year and had to relocate to Limpopo in the middle of nowhere near a gym, and that I cannot afford the membership or to cancel it, they dont care. They dont care about their customers and they don't give their members who have been affected by Covid any form of relief! Today I spoke to an employee and I told her I cannot afford it and she said the only 2 options I have is to cancel membership and pay R1700 something immediately (last year September when I asked they advised that I pay R1569 to cancel immediately, how is it more expensive after 9 months of having had to pay the membership??) or continue paying R438 for the next 4 months! How are these the only 2 options for people who have been so severely affected and cannot afford it. The lady on the phone kindly suggested I just continue paying even if I go into debt!! I asked her if she knows she is working for a company that is robbing people and she said yes. Planet Fitness is a total ******* with no empathy for those who were hit hardest in the pandemic! When I asked them how they dont have any options for people like me and how they cannot factor this pandemic into the equation, they said well it was in the contract that you cannot cancel for ANY reason and that they came up with the 4 month cancelation plan where you still have to pay in full for 4 months. I'm so fed up, you can only talk to the people at the bottom, when I ask for the number of a manager or director they refuse to do it... you can only contact customer service who always just give you the same info! ***?! They don't even respond to all the complaints on Hello Peter! Honestly, Planet Fitness is THE WORST!