Planet Fitness is Pathetic

I signed a membership contract with Lesedi (Sales Consultant from Planet Fitness) at Nedbank Wellness Day in November 2017. They had a special for R299, colleagues and myself signed up. When we were signing up, we were told that we need to pay a joining fee (I paid the joining fee in November 2017), and that we would start paying for membership at the end of January 2018. We were also told that since Nedbank is affiliated with Sanlam Reality from the 01 January 2018, we will receive a 60% – 80% discount. Meaning that we will be paying a membership less than R200.

At the end of January 2018, Planet Fitness debited me for an amount of +-R649. I contacted the sales consultant Lesedi to find out what is going on as at the beginning of January I had provided him with my Sanlam Reality membership number. I was advised to reverse the debit order as it was an error and that once they loaded the contract with my Sanlam Reality number, I would be debited the correct amount. In February I was debited several different amounts by planet fitness, once again I contacted Lesedi and I was advised to reverse the debit orders, I was advised to resign a new contract which I did, I had to pay an admin or joining fee of R50 which I did and my contract will be reloaded and my debit orders will run off correctly. In March, I was debited several different amounts by planet fitness, I was advised to reverse the debit orders again by Lesedi which I did and I was told that I needed to resign the conversion contract as there were problems with the previous one I signed, and that I had signed on the old forms. I resigned yet another contract so that they could correct my membership, I was told at that time that the membership of R50 will still apply to the new contract I signed, there was no need to pay another joining fee (By now, I had already paid 2 joining fees). In April I was debited yet again several different amounts by planet fitness, I contacted Lesedi again and I was advised to reverse the debit orders, he also told me that I signed the contract late and that now I need to pay yet another joining fee, this time +- R980. And that once I pay this fee my contract will be reloaded and corrected. I didn’t pay that joining fee (as I don't see why I have to keep paying joining fees to correct their mistakes) and this was now becoming frustrating.

During this time from February to April I had been receiving calls from Planet Fitness Head office and Call centres, I kept repeating the whole ordeal what had transpired, Most of the people from their head office were rude, and refused to understand what happened. One of the lady's even had the nerve to tell me that I don't know how to read a contract.

I eventually went into the gym at Rosebank trying to speak to Lesedi to get this sorted out. In turn I had Ricky the Sales Manager speak to me rudely, embarrassing me and humiliating me in front of other gym members, We ended up in an argument and I left the gym. The following day I called Planet Fitness Head Office yet again and explained the situation to try and get assistance, the consultant said that they had escalated the complaint (By the way all the consultants that I spoke to during the course of this time said the same thing). I then called the gym Manager at Rosebank, explained the situation as to what happened and tried to get assistance with the matter, he promised to look into the matter and call me back with a way forward. Which never happened.

Few days later I received an sms stating that I have be handed over. So I called the attorneys and spoke to a lady by the name of Tebogo, explained my story, dropped an email as well explaining my story, to this day I did't get feedback from the attorneys as well, all I receive are smses demanding payment.

Now I sit with a bill for a service I hardly used, because I was restricted access (but I'm expected to pay membership), while the consultant was supposedly correcting the contract, which distinctly never happened.

Seriously, the manner in which this situation was handled by Planet Fitness is appaulling, they failed to assist in rectifying a problem that was created by them and then later had the audacity to hand me over.

I made all attempts on my side with planet fitness and their attorneys to get the issue resolved with no luck. Hopefully this complaint will get somebody's attention from planet fitness.