Planet Fitness is out to ***** your money - avoid at all costs!

Been a member for over 10 years, across multiple branches. Only issues I really had was them double charging sometimes and never reimbursing unless you enquire about it and the inability to actually setup a debit order. I had to manually pay for over a year, which was a blessing on their part since they couldn't ***** 6 months of "non existent" membership. When I cancelled my month to month membership just after Covid hit, first attempt was on site, they said everything was sorted. Come the second month, again they attempt to charge my account. So I had to come in and sit down with them on site at their offices to sort it out. Nothing was done nor logged, which seems to be a on going theme. (take note, force them to get a reference number) So I drive in again the 3rd month asking reception what is going on, they go oh nono I must phone the support line and get it sorted. Between 20+ back and forth calls, dozens of emails and another 3 months, they finally manage to cancel my contract but I now they except me to pay 6 months of fees.

I told them they can get bent if they expect my to pay 6 months of no service and the inability to cancel an account on their part. A few months latter I get a arb call from their support saying, am I going to pay? I say of course not as stated above, why would I pay for their inability to cancel account while no service rendered? He "hands" over my account. Over a course of 2 years+ now I got 3-6 debt collector companies calling me and the amount is 5x the original. Each time I explain to them, they either laugh and agree or no longer attempt to recover the funds. I was rather surprised I got a call from another one after 8 months of nothing, so I decided I'm not going to be passive about this anymore. Should of just been an asshole from the start and spammed Hello Peter and public/social media forums to make sure R10K+ compounding revenue is lost every month. Will give them 2 weeks here and if no response will start on my contacts to start recommending they avoid PlanetFitness, nor renew contracts with them.

The only reason they got 2 stars instead of 0 is the staff on site are decent human beings. Otherwise could be said for their customer support, and that is putting it lightly. Already got a new contract + gyming at Virgin Active N1, not because they are closer nor have better gym facilities than Plattekloof but on how they treat their customers and the principle of it. If you actually treated your clients decently you might not end up like this. GL, you gonna need it.