1 reviews | Active since Jun 2023
Planet Fitness is *****ing people’s money internally
I’ve been going to Planet Fitness Castle Gate for years everyday. I just cancelled my membership now because they debited an incorrect amount off my account 3x. The 1st time it happened they said it was an error on their side and they refunded me. The 2nd time it was an even bigger random amount that was over R500 more than what I was suppose to pay with vitality. I confronted them about it and they said they were “working on it”. It happened for another month but now it was an even bigger amount in the thousands. Why if it is a debit order is it different amounts. For months almost everyday I was calling customer care, head office, in person meetings with the manager and staff. But they still didn’t refund me and kept on saying “we are working on it”. Please be careful current Planet Fitness gym goers. There’s an internal theft scheme happening at the gym. New potential members please don’t sign up.
