Planet fitness is extremely ***********

To say I am disappointed with a service would be an understatement! I moved from my vitality to my husbands vitality and then planet fitness debited more than the vitality premium. I went to the branch in Ruimsig to complain still no help, they said I must repay activation fee and start my contract from scratch which did not make sense to me because there was never a time I was not on vitality. Now they keep debiting and I have been to the branch like 5 times now, I do not understand this level of incompetence